Purchase Terms and Conditions

Shipping

Delivery times for orders depend on stock availability, which will be indicated on the website. If the product is in stock, orders will be delivered within 5 days from the order confirmation.

Orders will be delivered by a shipping company to the delivery address indicated by the Customer and to the person designated as the recipient. This information will be recorded on the shipping company’s delivery note. In addition to the delivery note, the Customer will receive a purchase invoice with each order, either inside the shipping packaging or together with the shipped product. In some cases, it will be sent via email or regular mail.

If the invoice is missing, the Customer may request it by email at info@bodegasremohi.com, indicating the name of the invoice holder and the order number, and it will be sent to the billing address by regular mail or email.

Order Cancellation and Returns

(i) Right of Withdrawal

In accordance with Royal Legislative Decree 1/2007 of November 16, which approves the Consolidated Text of the General Law for the Defense of Consumers and Users, the customer has a return period of fourteen calendar days from receipt of the goods.

This right may not be exercised when there are indications that the products have been opened, handled, or exposed to inadequate conditions. It is mandatory to return the products properly protected, in their original packaging, in perfect condition for subsequent sale.

Except for the above case, exchanges or returns of our products are not permitted unless you receive an incorrect or defective order. If the order arrives damaged or broken, this must be noted on the delivery note. For any other issue, please contact us within 24 hours of receiving the order via email at info@bodegasremohi.com. We will proceed with the return or replacement (as applicable) as soon as possible within 30 days of your receipt of our confirmation email.

In any case, in the event of withdrawal from the purchase, the following requirements must be met:

1) The product must be in the same condition as delivered and must retain its original packaging and labeling.

2) The return to BR must be made using the same box or envelope used for delivery or, alternatively, in a similar format that guarantees the return of the products in perfect condition.

3) A copy of the proof of purchase and the delivery note for the products must be included inside the package, also indicating the returned products and the reason for the return.

Order returns must be sent to the address of Bodegas Remohí, Calle Medrano 12, 26008 Logroño, La Rioja. The User will bear the shipping costs for returns in the event of exercising the right of withdrawal.

(ii) Return of Defective Products

Without prejudice to any other rights that may apply, the User will be entitled to a refund of the price of defective products or products delivered that do not correspond to the order placed by the User. Alternatively, the User will be entitled to claim, and receive, an identical product in perfect condition.

In cases of return to BR of defective products or products that do not correspond to the order, this must be carried out by the User following the procedure established in section (i) above, although the User, in this case, will not be required to bear the costs of returning such products.

Provided that the User has followed the procedure established in section (i) above and the requirements established in this section have been met, BR will refund the price paid corresponding to the returned products that are defective or do not correspond to the product order placed by the User, in accordance with the provisions of section (iii) below.

Refunds

(iii) Refund of Product Price to the User

Provided that the User has followed the procedure established in this section and the requirements established therein have been met, Bodegas Remohí will refund the price paid by the User corresponding to the returned products. In the event that the return is made in exercise of the User’s right of withdrawal described in section (i), BR will not pay or bear the return expenses and/or costs.

The User will not be entitled to a refund of the price of returned products that are not in the same condition as delivered, or if the requirements established in these General Conditions have not been met.

Partial returns of an order will result in a refund of the price corresponding to the product or products actually returned.

BR will process the price refund order using the same payment method used by the User for the purchase of the products, within thirty (30) days from collection of the returned order and once BR has verified that the products subject to return meet the requirements established in sections (i) and (ii) above. The application of the price refund to the User’s account depends on the banking institution.